01 — Category→AI customer support apps
13 helpdesks and AI agents (Gorgias, Tidio, Intercom Fin, Zendesk…) priced by conversations and AI resolutions.
02 — Category→AI search & recommendation apps11 search, filter and recommendation apps (Searchanise, Boost, Doofinder, Rebuy, LimeSpot…) priced by products, orders, revenue or searches.
AI customer support apps
Small store: 200 support conversations/mo, 1 agent seatMedium store: 1,000 support conversations/mo, 2 agent seatsLarge store: 4,000 support conversations/mo, 5 agent seatsAI resolves 50% of conversations
Prices checked 2026-10-26. Monthly-billing prices unless noted. Sorted by medium-store cost. Click an app to see the full plan list and math.
Swipe sideways to see every store size →
| App | How AI is billed | Small store 200 conv/mo | Medium store 1,000 conv/mo | Large store 4,000 conv/mo | Checked |
|---|---|---|---|---|---|
| Shopify Inbox Free chat + AI agent (by Shopify) Free | Free | $0Free | $0Free | $0Free | 2026-10-26 |
| SB Helpdesk, Live Chat & FAQs (Helpcenter) Budget helpdesk + AI FAQs Free option overlaps | No AI agent fee; priced per ticket (AI FAQs) | $40Standard | $70Advanced | $320Enterprise | 2026-10-26 |
| Chatty AI Chatbot & Live Chat AI chatbot + live chat Free option overlaps | Per AI conversation (plan allowances; $0.40 extra) | $59.99Basic | $199Plus | $1,399Plus | 2026-10-26 |
| Zipchat AI chatbot (sales + support) Free option overlaps | Per AI reply (plan allowances; $49 per 250 extra) | $80Starter | $300Pro | $960Scale Plus (annual) | 2026-10-26 |
| HubSpot Service Hub (Customer Agent) Helpdesk/CRM + AI agent | $0.50 per resolution via credits; Professional seats required | $120Professional × 1 seat | $420Professional × 2 seats | $1,470Professional × 5 seats | 2026-10-26 |
| Re:amaze Helpdesk + AI agent Free option overlaps | $0.85 per resolution after small per-user allowance, plus seats | $109.75Basic × 1 user | $474.50Basic × 2 users | $1,823.75Basic × 5 users | 2026-10-26 |
| Richpanel Helpdesk + AI agent | Token meter, ~$0.20–0.24 per AI conversation, $200/mo minimum, plus seats | $3191 helpdesk seat + AI meter | $4782 helpdesk seats + AI meter | $1,5555 helpdesk seats + AI meter | 2026-10-26 |
| Freshdesk (Freddy AI Agent) Helpdesk + AI agent | $49 per 100 AI sessions, plus seats | $117Growth × 1 (annual) + session packs | $528Growth × 2 (annual) + session packs | $2,055Growth × 5 (annual) + session packs | 2026-10-26 |
| Intercom (Fin AI Agent) Helpdesk + AI agent | $0.99 per Fin outcome, plus per-seat fee | $138Essential × 1 seat + Fin | $573Essential × 2 seats + Fin | $2,175Essential × 5 seats + Fin | 2026-10-26 |
| Gorgias Helpdesk + AI agent Free option overlaps | $1.00 per automated interaction (monthly), plus ticket fees | $130Basic | $670Pro | $2,370Advanced | 2026-10-26 |
| Zendesk (AI agents) Helpdesk + AI agent | $2.00 per automated resolution PAYG ($1.50 committed), plus seats | $259Suite Team × 1 + pay-as-you-go resolutions | $1,118Suite Team × 2 + pay-as-you-go resolutions | $4,295Suite Team × 5 + pay-as-you-go resolutions | 2026-10-26 |
| Siena AI AI agent platform | $0.90 per automated ticket + $750/mo platform fee | $840Platform + automation pack | $1,200Platform + automation pack | $2,550Platform + automation pack | 2026-10-26 |
| Tidio (Lyro AI Agent) Live chat + AI agent Free option overlaps | Per Lyro conversation ($39 for 200), human chats billed separately | $68Lyro AI Agent + Customer Service Starter | Not publicHigher Lyro / Customer Service tiers | Not publicHigher Lyro / Customer Service tiers | 2026-10-26 |
The free option first. Shopify Inbox is free and now includes an AI agent trained on your catalog and policies. If you only need storefront chat, start there. Paid apps make sense when you need email/social ticketing, order actions, or higher automation.
Support pricing comparisons
- Gorgias vs Tidio pricing
- Gorgias vs Intercom pricing
- Zendesk vs Gorgias pricing
- Intercom vs Zendesk pricing
- Tidio vs Shopify Inbox pricing
- Gorgias vs Richpanel pricing
- Gorgias vs Re:amaze pricing
- Gorgias vs Freshdesk pricing
- Richpanel vs Re:amaze pricing
- Gorgias alternatives by real cost
Why the support bill surprises people
Per-resolution billing
Gorgias, Zendesk, Intercom Fin, HubSpot, Re:amaze and Siena charge for each conversation the AI closes. Better automation means a bigger AI line on the bill.
Per-conversation or per-reply billing
Tidio Lyro, Chatty, Richpanel, Freshdesk and Zipchat count conversations (or messages) the AI touches, resolved or not.
Seats still matter
Intercom, Zendesk, HubSpot, Re:amaze, Freshdesk and Richpanel also charge per human agent seat, and HubSpot Professional adds a one-time onboarding fee.
AI search & recommendation apps
Small store: 500 products, 200 orders/mo, $15,000 revenue/mo, 10,000 sessions/mo, 15,000 search requests/moMedium store: 5,000 products, 1,000 orders/mo, $75,000 revenue/mo, 40,000 sessions/mo, 60,000 search requests/moLarge store: 25,000 products, 4,000 orders/mo, $300,000 revenue/mo, 150,000 sessions/mo, 225,000 search requests/mo
Prices checked 2026-10-26. Sorted by medium-store cost. See the full search & recommendations comparison.
Swipe sideways to see every store size →
| App | How it's billed | Small store 500 products · 200 orders | Medium store 5,000 products · 1,000 orders | Large store 25,000 products · 4,000 orders | Checked |
|---|---|---|---|---|---|
| Shopify Search & Discovery Shopify's own search, filter & recommendations app Free | Free app; semantic search built into Shopify search Billed on: Free | $0Free | $0Free | $0Free | 2026-10-26 |
| Searchanise Search & Filter AI search & filters Free option overlaps | Flat fee by product count; unlimited searches Billed on: Products | $19Basic | $39Essential | $139Growth | 2026-10-26 |
| Algolia Search API (developer-built) Free option overlaps | $1.75 per 1K search requests over 10K (Grow Plus) Billed on: Search requests | $8.75Grow Plus (pay as you go) | $87.50Grow Plus (pay as you go) | $376.25Grow Plus (pay as you go) | 2026-10-26 |
| Wiser AI Upsell & Cross Sell AI recommendations & upsells Free option overlaps | Flat fee by monthly store orders Billed on: Orders | $19Growth | $99501–1,000 orders | Not public / check siteAbove published plans | 2026-10-26 |
| LimeSpot AI Bundles & Upsells AI personalization, recommendations & bundles Free option overlaps | Turbo by orders ($0–$2,499.99); Max by revenue ($50–$3,200) Billed on: Orders / revenue | $19.99Turbo | $149.99Turbo | $525Max | 2026-10-26 |
| Doofinder AI search, recommendations & quizzes Free option overlaps | Flat fee by monthly search requests (keystroke-level) Billed on: Requests | $186Pro | $186Pro | $436Advanced | 2026-10-26 |
| Boost AI Search & Discovery AI search, filters & recommendations Free option overlaps | Monthly fee by store GMV (sales), + $2 per $1k GMV over limit Billed on: Monthly GMV | $29Launch (from $29) | Not public / check siteConvert ($239–$299 per official pages) | Not public / check siteConvert/Accelerate (sub-tier not public) | 2026-10-26 |
| Fast Simon AI Search & Filters AI search, filters & merchandising Free option overlaps | Flat fee by monthly sessions (all store visits) Billed on: Sessions | $114.99Essential | Not public / check siteAbove published plans | Not public / check siteAbove published plans | 2026-10-26 |
| Rebuy Personalization Engine AI personalization, smart cart, search & upsells Free option overlaps | Per package, priced by monthly orders (from $25) Billed on: Orders | Not public / check siteFrom $25/mo per package | Not public / check siteNot public | Not public / check siteNot public | 2026-10-26 |
| Klevu / Searchspring (Athos Commerce) Enterprise AI search & merchandising Free option overlaps | Custom annual quote Billed on: Quote | Not public / check siteCustom quote | Not public / check siteCustom quote | Not public / check siteCustom quote | 2026-10-26 |
| Nosto AI Search & Discovery Enterprise personalization, search & merchandising Free option overlaps | Custom quote by GMV, traffic & modules Billed on: Quote | Not public / check siteCustom quote | Not public / check siteCustom quote | Not public / check siteCustom quote | 2026-10-26 |