Plans
| Plan | Monthly billing | Annual (per mo) | What's included |
|---|---|---|---|
| Basic | $29 | $26.10 | Per team member. 5 AI resolutions/user/mo |
| Pro | $49 | $44.10 | Per team member. 10 AI resolutions/user/mo |
| Plus | $69 | $62.10 | Per team member. 20 AI resolutions/user/mo |
| Starter | $59 | — | Flat rate, unlimited team members, 500 responded conversations/mo. No AI Agent (no AI resolutions) |
How AI usage is billed
Re:amaze AI Agent: 5 (Basic), 10 (Pro) or 20 (Plus) resolutions per user per month included, then $0.85 per resolution.
Estimated monthly cost by store size
- Users: 1 × $29 = $29
- AI resolutions: 100 − 5 included = 95 × $0.85 = $80.75
- Total $109.75/mo
- Users: 2 × $29 = $58
- AI resolutions: 500 − 10 included = 490 × $0.85 = $416.50
- Total $474.50/mo
- Users: 5 × $29 = $145
- AI resolutions: 2,000 − 25 included = 1,975 × $0.85 = $1,678.75
- Total $1,823.75/mo
Assumptions: AI resolves 50% of conversations; monthly billing unless noted; taxes, add-ons, SMS/voice and phone fees excluded. How we calculate.
Note: Re:amaze support confirmed by email on 2026-10-18 that the Starter plan does not include the AI Agent, and that the $29/user Basic price and $0.85 per extra resolution are correct.
See Re:amaze's official pricingShopify App Store listing
Sources
- Re:amaze pricing page (checked 2026-10-26)
- Re:amaze on Shopify App Store (checked 2026-10-26)
- Re:amaze support, email reply (2026-10-18) (checked 2026-10-26)
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