Plans
| Plan | Monthly billing | Annual (per mo) | What's included |
|---|---|---|---|
| Free | $0 | — | Up to 2 users, shared inbox, basic live chat and bots. No Customer Agent |
| Starter | $15 | $7 | Per seat. 500 credits. No Customer Agent |
| Professional | $100 | $90 | Per seat. 3,000 credits, Customer Agent. $1,500 one-time onboarding |
| Enterprise | — | $150 | Per seat. 5,000 credits. $3,500 one-time onboarding |
How AI usage is billed
$0.50 per resolved conversation (50 HubSpot Credits). A resolution means the conversation wasn't handed to a human for 72 hours. Professional includes 3,000 credits/mo (about 60 resolutions if nothing else uses them).
Estimated monthly cost by store size
- Seats: 1 × $100 (monthly) = $100
- Resolutions: 100 − ~60 covered by 3,000 included credits = 40 × $0.50 = $20
- Total $120/mo, plus $1,500 one-time onboarding.
- Seats: 2 × $100 (monthly) = $200
- Resolutions: 500 − ~60 covered by 3,000 included credits = 440 × $0.50 = $220
- Total $420/mo, plus $1,500 one-time onboarding.
- Seats: 5 × $100 (monthly) = $500
- Resolutions: 2,000 − ~60 covered by 3,000 included credits = 1,940 × $0.50 = $970
- Total $1,470/mo, plus $1,500 one-time onboarding.
Assumptions: AI resolves 50% of conversations; monthly billing unless noted; taxes, add-ons, SMS/voice and phone fees excluded. How we calculate.
Note: HubSpot's own pricing page didn't load its price data for us on the check date. Prices come from HubSpot's official Customer Agent page and its Service Hub pricing guide (updated 28 Aug 2026).
See HubSpot Service Hub's official pricing
Sources
- HubSpot Customer Agent pricing (checked 2026-10-26)
- HubSpot Service Hub pricing guide (checked 2026-10-26)
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