Plans
| Plan | Monthly billing | Annual (per mo) | What's included |
|---|---|---|---|
| Free | $0 | — | 120 AI replies (~50 conversations)/mo |
| Starter | $80 | $64 | 750 replies (~300 conversations)/mo |
| Pro | $300 | $240 | 3,000 replies (~1,250 conversations)/mo |
| Scale | $600 | $480 | 6,000 replies (~2,500 conversations)/mo |
| Scale Plus | — | $960 | 14,000 replies (~6,000 conversations)/mo |
How AI usage is billed
Per AI reply: every outbound AI message counts. Plans include a reply allowance, and extra packs cost $49 for 250 replies ($49 for 500 on Scale Plus).
Estimated monthly cost by store size
Small store (200 conversations, 1 seat, 100 AI-resolved)
$80/mo
Starter- 200 conversations fits Starter (~300 conversations) → $80/mo (monthly billing)
Medium store (1,000 conversations, 2 seats, 500 AI-resolved)
$300/mo
Pro- 1,000 conversations fits Pro (~1,250 conversations) → $300/mo (monthly billing)
Large store (4,000 conversations, 5 seats, 2,000 AI-resolved)
$960/mo
Scale Plus (annual)- 4,000 conversations exceeds Scale (~2,500). Scale Plus covers ~6,000 → $960/mo billed annually (monthly-billing price not public).
Assumptions: AI resolves 50% of conversations; monthly billing unless noted; taxes, add-ons, SMS/voice and phone fees excluded. How we calculate.
Not confirmed / not public:
- Scale Plus monthly-billing price
Free Shopify alternative: Shopify Inbox's free AI agent overlaps for basic product Q&A. See Shopify Inbox.
Note: The conversation counts are Zipchat's own approximations from reply allowances.
See Zipchat's official pricingShopify App Store listing
Sources
- Zipchat pricing page (checked 2026-10-26)
- Zipchat on Shopify App Store (checked 2026-10-26)
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