Plans
| Plan | Monthly billing | Annual (per mo) | What's included |
|---|---|---|---|
| Free | $0 | — | 10 tickets/mo, then $0.25/ticket |
| Standard | $40 | $33.33 | 500 tickets/mo, then $0.15/ticket. AI-generated FAQ articles, unlimited seats |
| Advanced | $70 | $58.33 | 1,000 tickets/mo, then $0.12/ticket |
| Enterprise | $120 | $100 | 2,000 tickets/mo, then $0.10/ticket. Dedicated account manager |
How AI usage is billed
There's no separate AI fee. AI is used for FAQs (OpenAI-integrated) and the plans are priced by ticket.
Estimated monthly cost by store size
- Standard $40 includes 500 tickets; 0 extra × $0.15 = $0 → $40
- Cheapest plan at this size: Standard = $40/mo (no AI agent, AI FAQs only)
- Advanced $70 includes 1,000 tickets; 0 extra × $0.12 = $0 → $70
- Cheapest plan at this size: Advanced = $70/mo (no AI agent, AI FAQs only)
- Enterprise $120 includes 2,000 tickets; 2,000 extra × $0.10 = $200 → $320
- Cheapest plan at this size: Enterprise = $320/mo (no AI agent, AI FAQs only)
Assumptions: AI resolves 50% of conversations; monthly billing unless noted; taxes, add-ons, SMS/voice and phone fees excluded. How we calculate.
Note: The annual prices are the yearly price divided by 12 ($400, $700 and $1,200 per year). Our estimates count every conversation as a ticket. On 26 Oct 2026 the listing dropped the $5.99 Basic plan and repriced the rest (was Standard $19.99/300 tickets, Advanced $49.99/1,000 tickets).
See SB Helpdesk, Live Chat & FAQs's official pricing
Sources
- Helpcenter on Shopify App Store (checked 2026-10-26)
Other apps: Gorgias · Tidio · Intercom · Zendesk · HubSpot Service Hub · Shopify Inbox · Richpanel · Re:amaze · Freshdesk · Zipchat · Siena AI · Chatty AI Chatbot & Live Chat