Plans
| Plan | Monthly billing | Annual (per mo) | What's included |
|---|---|---|---|
| Free | $0 | — | AI agent, live chat, email chat, order updates, analytics |
How AI usage is billed
Free. No usage fee is listed on the App Store.
Estimated monthly cost by store size
Small store (200 conversations, 1 seat, 100 AI-resolved)
$0/mo
Free- Free app, no usage fee listed. $0/mo.
Medium store (1,000 conversations, 2 seats, 500 AI-resolved)
$0/mo
Free- Free app, no usage fee listed. $0/mo.
Large store (4,000 conversations, 5 seats, 2,000 AI-resolved)
$0/mo
Free- Free app, no usage fee listed. $0/mo.
Assumptions: AI resolves 50% of conversations; monthly billing unless noted; taxes, add-ons, SMS/voice and phone fees excluded. How we calculate.
Free Shopify alternative: This is the free Shopify option.
Note: Covers storefront chat. It isn't a full email helpdesk (no shared ticket inbox for email, social and returns).
See Shopify Inbox's official pricing
Sources
- Shopify Inbox on Shopify App Store (checked 2026-10-26)
Compare: Tidio vs Shopify Inbox
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