Plans
| Plan | Monthly billing | Annual (per mo) | What's included |
|---|---|---|---|
| Growth | — | $19 | Per agent. Freddy AI Agent |
| Pro | — | $55 | Per agent. Freddy Copilot available at $29/agent/mo |
| Enterprise | — | $89 | Per agent |
How AI usage is billed
$49 per 100 AI Agent sessions. A session is one interaction with the AI agent (for email, a 72-hour window). The first 500 sessions are free, once per account.
Estimated monthly cost by store size
Small store (200 conversations, 1 seat, 100 AI-resolved)
$117/mo
Growth × 1 (annual) + session packs- Seats: 1 × $19 (annual billing) = $19
- AI sessions: 200 AI-handled conversations → 2 packs × $49 = $98
- Total $117/mo
Medium store (1,000 conversations, 2 seats, 500 AI-resolved)
$528/mo
Growth × 2 (annual) + session packs- Seats: 2 × $19 (annual billing) = $38
- AI sessions: 1,000 AI-handled conversations → 10 packs × $49 = $490
- Total $528/mo
Large store (4,000 conversations, 5 seats, 2,000 AI-resolved)
$2,055/mo
Growth × 5 (annual) + session packs- Seats: 5 × $19 (annual billing) = $95
- AI sessions: 4,000 AI-handled conversations → 40 packs × $49 = $1,960
- Total $2,055/mo
Assumptions: AI resolves 50% of conversations; monthly billing unless noted; taxes, add-ons, SMS/voice and phone fees excluded. How we calculate.
Not confirmed / not public:
- Monthly-billing seat prices (we captured annual-billing prices only)
Note: Our estimates use the annual-billing seat price, so monthly billing will cost more. The one-time 500 free sessions are left out.
See Freshdesk's official pricing
Sources
- Freshdesk pricing page (checked 2026-10-26)
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