Plans
| Plan | Monthly billing | Annual (per mo) | What's included |
|---|---|---|---|
| Free | $0 | — | 50 AI conversations/mo, unlimited human conversations |
| Basic | $19.99 | $16.99 | 100 AI conversations/mo |
| Pro | $68.99 | $58.99 | 500 AI conversations/mo |
| Plus | $199 | $169.99 | 1,000 AI conversations/mo |
How AI usage is billed
Per AI conversation: plans include an allowance, and extra conversations cost $0.40 each.
Estimated monthly cost by store size
Small store (200 conversations, 1 seat, 100 AI-resolved)
$59.99/mo
Basic- Basic $19.99 includes 100 AI conversations; 100 extra × $0.40 = $40 → $59.99
- Cheapest plan at this size: Basic = $59.99/mo
Medium store (1,000 conversations, 2 seats, 500 AI-resolved)
$199/mo
Plus- Plus $199 includes 1,000 AI conversations; 0 extra × $0.40 = $0 → $199
- Cheapest plan at this size: Plus = $199/mo
Large store (4,000 conversations, 5 seats, 2,000 AI-resolved)
$1,399/mo
Plus- Plus $199 includes 1,000 AI conversations; 3,000 extra × $0.40 = $1,200 → $1,399
- Cheapest plan at this size: Plus = $1,399/mo
Assumptions: AI resolves 50% of conversations; monthly billing unless noted; taxes, add-ons, SMS/voice and phone fees excluded. How we calculate.
Free Shopify alternative: Shopify Inbox's free AI agent overlaps for basic product Q&A. See Shopify Inbox.
Note: The annual prices are the yearly price divided by 12 ($203.88, $707.88 and $2,039.88 per year).
See Chatty AI Chatbot & Live Chat's official pricing
Sources
- Chatty on Shopify App Store (checked 2026-10-26)
Other apps: Gorgias · Tidio · Intercom · Zendesk · HubSpot Service Hub · Shopify Inbox · Richpanel · Re:amaze · Freshdesk · Zipchat · Siena AI · SB Helpdesk, Live Chat & FAQs