Small store: 200 support conversations/mo, 1 agent seatMedium store: 1,000 support conversations/mo, 2 agent seatsLarge store: 4,000 support conversations/mo, 5 agent seatsAI resolves 50% of conversations
Swipe sideways to see every store size →
| App | How AI is billed | Small store 200 conv/mo | Medium store 1,000 conv/mo | Large store 4,000 conv/mo | Checked |
|---|---|---|---|---|---|
| Shopify Inbox Free chat + AI agent (by Shopify) Free | Free | $0Free | $0Free | $0Free | 2026-10-26 |
| SB Helpdesk, Live Chat & FAQs (Helpcenter) Budget helpdesk + AI FAQs Free option overlaps | No AI agent fee; priced per ticket (AI FAQs) | $40Standard | $70Advanced | $320Enterprise | 2026-10-26 |
| Chatty AI Chatbot & Live Chat AI chatbot + live chat Free option overlaps | Per AI conversation (plan allowances; $0.40 extra) | $59.99Basic | $199Plus | $1,399Plus | 2026-10-26 |
| Zipchat AI chatbot (sales + support) Free option overlaps | Per AI reply (plan allowances; $49 per 250 extra) | $80Starter | $300Pro | $960Scale Plus (annual) | 2026-10-26 |
| HubSpot Service Hub (Customer Agent) Helpdesk/CRM + AI agent | $0.50 per resolution via credits; Professional seats required | $120Professional × 1 seat | $420Professional × 2 seats | $1,470Professional × 5 seats | 2026-10-26 |
| Re:amaze Helpdesk + AI agent Free option overlaps | $0.85 per resolution after small per-user allowance, plus seats | $109.75Basic × 1 user | $474.50Basic × 2 users | $1,823.75Basic × 5 users | 2026-10-26 |
| Richpanel Helpdesk + AI agent | Token meter, ~$0.20–0.24 per AI conversation, $200/mo minimum, plus seats | $3191 helpdesk seat + AI meter | $4782 helpdesk seats + AI meter | $1,5555 helpdesk seats + AI meter | 2026-10-26 |
| Freshdesk (Freddy AI Agent) Helpdesk + AI agent | $49 per 100 AI sessions, plus seats | $117Growth × 1 (annual) + session packs | $528Growth × 2 (annual) + session packs | $2,055Growth × 5 (annual) + session packs | 2026-10-26 |
| Intercom (Fin AI Agent) Helpdesk + AI agent | $0.99 per Fin outcome, plus per-seat fee | $138Essential × 1 seat + Fin | $573Essential × 2 seats + Fin | $2,175Essential × 5 seats + Fin | 2026-10-26 |
| Zendesk (AI agents) Helpdesk + AI agent | $2.00 per automated resolution PAYG ($1.50 committed), plus seats | $259Suite Team × 1 + pay-as-you-go resolutions | $1,118Suite Team × 2 + pay-as-you-go resolutions | $4,295Suite Team × 5 + pay-as-you-go resolutions | 2026-10-26 |
| Siena AI AI agent platform | $0.90 per automated ticket + $750/mo platform fee | $840Platform + automation pack | $1,200Platform + automation pack | $2,550Platform + automation pack | 2026-10-26 |
| Tidio (Lyro AI Agent) Live chat + AI agent Free option overlaps | Per Lyro conversation ($39 for 200), human chats billed separately | $68Lyro AI Agent + Customer Service Starter | Not publicHigher Lyro / Customer Service tiers | Not publicHigher Lyro / Customer Service tiers | 2026-10-26 |
Some of these are full helpdesks, and others (Zipchat, Chatty, Shopify Inbox) are chat/AI layers only. Compare like with like. How we calculate.