Small store: 200 support conversations/mo, 1 agent seatMedium store: 1,000 support conversations/mo, 2 agent seatsLarge store: 4,000 support conversations/mo, 5 agent seatsAI resolves 50% of conversations
| Gorgias | Intercom | |
|---|---|---|
| Type | Helpdesk + AI agent | Helpdesk + AI agent |
| How AI is billed | Per automated interaction: $1.00 on monthly contracts, $0.90 on annual. Each AI interaction also counts as a helpdesk ticket. Gorgias's page also lists $1.50 per interaction for overage above a plan's included allowance. | $0.99 per Fin outcome. An outcome counts when the customer confirms it's resolved, doesn't ask for more help, or Fin completes a workflow, including handoffs. Charged once per conversation. |
| Small store (200 conv) | $130 Basic | $138 Essential × 1 seat + Fin |
| Medium store (1,000 conv) | $670 Pro | $573 Essential × 2 seats + Fin |
| Large store (4,000 conv) | $2,370 Advanced | $2,175 Essential × 5 seats + Fin |
| Free Shopify alternative | Shopify Inbox covers storefront chat and a basic AI agent for free, but not email ticketing. | — |
| Checked | 2026-10-26 | 2026-10-26 |
| Details | Gorgias pricing & math | Intercom pricing & math |
Bottom line on cost
- Small store: Gorgias is lower on our assumptions ($130 vs $138, a $8/mo difference).
- Medium store: Intercom is lower on our assumptions ($573 vs $670, a $97/mo difference).
- Large store: Intercom is lower on our assumptions ($2,175 vs $2,370, a $195/mo difference).
Gorgias official pricingTry Gorgias (affiliate link)Intercom official pricing
Cost is only one factor. Features, channels, integrations and AI quality differ, and your real volume and resolution rate will move these numbers. See the full math on each app's page.