Small store: 200 support conversations/mo, 1 agent seatMedium store: 1,000 support conversations/mo, 2 agent seatsLarge store: 4,000 support conversations/mo, 5 agent seatsAI resolves 50% of conversations
| Gorgias | Richpanel | |
|---|---|---|
| Type | Helpdesk + AI agent | Helpdesk + AI agent |
| How AI is billed | Per automated interaction: $1.00 on monthly contracts, $0.90 on annual. Each AI interaction also counts as a helpdesk ticket. Gorgias's page also lists $1.50 per interaction for overage above a plan's included allowance. | Token-based credits: $0.60/credit monthly or $0.50 annual. Richpanel says about $0.20 covers a whole AI-handled conversation at the annual rate. AI minimum is $200/mo. |
| Small store (200 conv) | $130 Basic | $319 1 helpdesk seat + AI meter |
| Medium store (1,000 conv) | $670 Pro | $478 2 helpdesk seats + AI meter |
| Large store (4,000 conv) | $2,370 Advanced | $1,555 5 helpdesk seats + AI meter |
| Free Shopify alternative | Shopify Inbox covers storefront chat and a basic AI agent for free, but not email ticketing. | — |
| Checked | 2026-10-26 | 2026-10-26 |
| Details | Gorgias pricing & math | Richpanel pricing & math |
Bottom line on cost
- Small store: Gorgias is lower on our assumptions ($130 vs $319, a $189/mo difference).
- Medium store: Richpanel is lower on our assumptions ($478 vs $670, a $192/mo difference).
- Large store: Richpanel is lower on our assumptions ($1,555 vs $2,370, a $815/mo difference).
Gorgias official pricingTry Gorgias (affiliate link)Richpanel official pricing
Cost is only one factor. Features, channels, integrations and AI quality differ, and your real volume and resolution rate will move these numbers. See the full math on each app's page.