Plans
| Plan | Monthly billing | Annual (per mo) | What's included |
|---|---|---|---|
| Essential | $39 | $29 | Per seat. Fin, Messenger, shared inbox, help center |
| Advanced | $99 | $85 | Per seat. Workflows, multiple inboxes, 20 free Lite seats |
| Expert | $139 | $132 | Per seat. SSO, SLAs, multibrand, 50 free Lite seats |
| Fin standalone | — | — | $0.99/outcome on your current helpdesk, no seats. A monthly minimum applies (e.g. 50 outcomes) |
How AI usage is billed
$0.99 per Fin outcome. An outcome counts when the customer confirms it's resolved, doesn't ask for more help, or Fin completes a workflow, including handoffs. Charged once per conversation.
Estimated monthly cost by store size
- Seats: 1 × $39 (monthly) = $39
- Fin outcomes: 100 × $0.99 = $99
- Total $138/mo. Outcomes can exceed full resolutions, since a handoff via a Fin workflow also counts.
- Seats: 2 × $39 (monthly) = $78
- Fin outcomes: 500 × $0.99 = $495
- Total $573/mo. Outcomes can exceed full resolutions, since a handoff via a Fin workflow also counts.
- Seats: 5 × $39 (monthly) = $195
- Fin outcomes: 2,000 × $0.99 = $1,980
- Total $2,175/mo. Outcomes can exceed full resolutions, since a handoff via a Fin workflow also counts.
Assumptions: AI resolves 50% of conversations; monthly billing unless noted; taxes, add-ons, SMS/voice and phone fees excluded. How we calculate.
Note: The monthly seat prices ($39/$99/$139) are from Intercom's Shopify App Store listing. The annual prices are from intercom.com. Optional add-ons: Copilot $29/agent/mo (annual), Pro $100/mo.
See Intercom's official pricingShopify App Store listing
Sources
- Intercom pricing page (checked 2026-10-26)
- Intercom on Shopify App Store (checked 2026-10-26)
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