Plans
| Plan | Monthly billing | Annual (per mo) | What's included |
|---|---|---|---|
| Helpdesk seat | $119 | $99 | Per seat. No per-ticket fees |
| AI usage | — | — | $200/mo minimum, top-ups in $100 blocks |
| Returns & Exchanges add-on | — | — | From $99/mo |
How AI usage is billed
Token-based credits: $0.60/credit monthly or $0.50 annual. Richpanel says about $0.20 covers a whole AI-handled conversation at the annual rate. AI minimum is $200/mo.
Estimated monthly cost by store size
Small store (200 conversations, 1 seat, 100 AI-resolved)
$319/mo
1 helpdesk seat + AI meter- Seats: 1 × $119 (monthly) = $119
- AI: 200 AI-handled conversations × ~$0.24 = $48; minimum $200 → $200
- Total ≈ $319/mo (approximate: AI cost depends on tokens).
Medium store (1,000 conversations, 2 seats, 500 AI-resolved)
$478/mo
2 helpdesk seats + AI meter- Seats: 2 × $119 (monthly) = $238
- AI: 1,000 AI-handled conversations × ~$0.24 = $240; minimum $200 → $240
- Total ≈ $478/mo (approximate: AI cost depends on tokens).
Large store (4,000 conversations, 5 seats, 2,000 AI-resolved)
$1,555/mo
5 helpdesk seats + AI meter- Seats: 5 × $119 (monthly) = $595
- AI: 4,000 AI-handled conversations × ~$0.24 = $960; minimum $200 → $960
- Total ≈ $1,555/mo (approximate: AI cost depends on tokens).
Assumptions: AI resolves 50% of conversations; monthly billing unless noted; taxes, add-ons, SMS/voice and phone fees excluded. How we calculate.
Not confirmed / not public:
- Exact AI cost per conversation (varies with model and token use; ~$0.20 is Richpanel's own estimate)
Note: Our ~$0.24 per conversation at monthly rates scales Richpanel's ~$0.20 estimate by $0.60/$0.50. It's an approximation.
See Richpanel's official pricing
Sources
- Richpanel pricing page (checked 2026-10-26)
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