Small store: 200 support conversations/mo, 1 agent seatMedium store: 1,000 support conversations/mo, 2 agent seatsLarge store: 4,000 support conversations/mo, 5 agent seatsAI resolves 50% of conversations
| Gorgias | Tidio | |
|---|---|---|
| Type | Helpdesk + AI agent | Live chat + AI agent |
| How AI is billed | Per automated interaction: $1.00 on monthly contracts, $0.90 on annual. Each AI interaction also counts as a helpdesk ticket. Gorgias's page also lists $1.50 per interaction for overage above a plan's included allowance. | Per Lyro conversation: any conversation with at least one Lyro reply counts once, whether or not it's resolved. Lyro plan: $39/mo for up to 200 Lyro conversations. Every account gets 50 Lyro conversations once. |
| Small store (200 conv) | $130 Basic | $68 Lyro AI Agent + Customer Service Starter |
| Medium store (1,000 conv) | $670 Pro | Not public Higher Lyro / Customer Service tiers |
| Large store (4,000 conv) | $2,370 Advanced | Not public Higher Lyro / Customer Service tiers |
| Free Shopify alternative | Shopify Inbox covers storefront chat and a basic AI agent for free, but not email ticketing. | Shopify Inbox's free AI agent overlaps with Lyro for pre-sales and FAQ chat. |
| Checked | 2026-10-26 | 2026-10-26 |
| Details | Gorgias pricing & math | Tidio pricing & math |
Bottom line on cost
- Small store: Tidio is lower on our assumptions ($68 vs $130, a $62/mo difference).
- Medium store: can't compare, because one price isn't public at this volume.
- Large store: can't compare, because one price isn't public at this volume.
Gorgias official pricingTry Gorgias (affiliate link)Tidio official pricing
Cost is only one factor. Features, channels, integrations and AI quality differ, and your real volume and resolution rate will move these numbers. See the full math on each app's page.