Small store: 200 support conversations/mo, 1 agent seatMedium store: 1,000 support conversations/mo, 2 agent seatsLarge store: 4,000 support conversations/mo, 5 agent seatsAI resolves 50% of conversations
| Gorgias | Freshdesk | |
|---|---|---|
| Type | Helpdesk + AI agent | Helpdesk + AI agent |
| How AI is billed | Per automated interaction: $1.00 on monthly contracts, $0.90 on annual. Each AI interaction also counts as a helpdesk ticket. Gorgias's page also lists $1.50 per interaction for overage above a plan's included allowance. | $49 per 100 AI Agent sessions. A session is one interaction with the AI agent (for email, a 72-hour window). The first 500 sessions are free, once per account. |
| Small store (200 conv) | $130 Basic | $117 Growth × 1 (annual) + session packs |
| Medium store (1,000 conv) | $670 Pro | $528 Growth × 2 (annual) + session packs |
| Large store (4,000 conv) | $2,370 Advanced | $2,055 Growth × 5 (annual) + session packs |
| Free Shopify alternative | Shopify Inbox covers storefront chat and a basic AI agent for free, but not email ticketing. | — |
| Checked | 2026-10-26 | 2026-10-26 |
| Details | Gorgias pricing & math | Freshdesk pricing & math |
Bottom line on cost
- Small store: Freshdesk is lower on our assumptions ($117 vs $130, a $13/mo difference).
- Medium store: Freshdesk is lower on our assumptions ($528 vs $670, a $142/mo difference).
- Large store: Freshdesk is lower on our assumptions ($2,055 vs $2,370, a $315/mo difference).
Gorgias official pricingTry Gorgias (affiliate link)Freshdesk official pricing
Cost is only one factor. Features, channels, integrations and AI quality differ, and your real volume and resolution rate will move these numbers. See the full math on each app's page.