Small store: 200 support conversations/mo, 1 agent seatMedium store: 1,000 support conversations/mo, 2 agent seatsLarge store: 4,000 support conversations/mo, 5 agent seatsAI resolves 50% of conversations
| Zendesk | Gorgias | |
|---|---|---|
| Type | Helpdesk + AI agent | Helpdesk + AI agent |
| How AI is billed | Per automated resolution. Each plan includes 5 (Team plans) or 10 (Suite Professional) per agent per month. Beyond that, $1.50 each committed or $2.00 pay-as-you-go. | Per automated interaction: $1.00 on monthly contracts, $0.90 on annual. Each AI interaction also counts as a helpdesk ticket. Gorgias's page also lists $1.50 per interaction for overage above a plan's included allowance. |
| Small store (200 conv) | $259 Suite Team × 1 + pay-as-you-go resolutions | $130 Basic |
| Medium store (1,000 conv) | $1,118 Suite Team × 2 + pay-as-you-go resolutions | $670 Pro |
| Large store (4,000 conv) | $4,295 Suite Team × 5 + pay-as-you-go resolutions | $2,370 Advanced |
| Free Shopify alternative | — | Shopify Inbox covers storefront chat and a basic AI agent for free, but not email ticketing. |
| Checked | 2026-10-26 | 2026-10-26 |
| Details | Zendesk pricing & math | Gorgias pricing & math |
Bottom line on cost
- Small store: Gorgias is lower on our assumptions ($130 vs $259, a $129/mo difference).
- Medium store: Gorgias is lower on our assumptions ($670 vs $1,118, a $448/mo difference).
- Large store: Gorgias is lower on our assumptions ($2,370 vs $4,295, a $1,925/mo difference).
Zendesk official pricingGorgias official pricingTry Gorgias (affiliate link)
Cost is only one factor. Features, channels, integrations and AI quality differ, and your real volume and resolution rate will move these numbers. See the full math on each app's page.