Plans
| Plan | Monthly billing | Annual (per mo) | What's included |
|---|---|---|---|
| Free | $0 | — | Live chat with 50 users, Flows for up to 100 visitors/mo |
| Customer Service (Starter) | $29 | $24.17 | 100 billable (human-replied) conversations |
| Customer Service (Growth) | $59 | $49.17 | From 250 billable conversations (higher tiers priced on Tidio's site) |
| Lyro AI Agent | $39 | $32.50 | Up to 200 Lyro conversations; larger tiers: check site |
| Flows | $29 | $24.17 | Automation flows for up to 40k visitors |
| Plus | — | — | Custom pricing |
How AI usage is billed
Per Lyro conversation: any conversation with at least one Lyro reply counts once, whether or not it's resolved. Lyro plan: $39/mo for up to 200 Lyro conversations. Every account gets 50 Lyro conversations once.
Estimated monthly cost by store size
- Lyro conversations: all 200 chats get a Lyro reply → Lyro plan $39 (up to 200)
- Human-replied conversations: 100 → Customer Service Starter $29 (up to 100)
- Total $39 + $29 = $68/mo
- Needs about 1,000 Lyro conversations and 500 human conversations a month.
- Tidio's public prices we could confirm stop at 200 Lyro conversations ($39) and 250 human conversations (from $59). Not public, check site.
- Needs about 4,000 Lyro conversations and 2,000 human conversations a month.
- Tidio's public prices we could confirm stop at 200 Lyro conversations ($39) and 250 human conversations (from $59). Not public, check site.
Assumptions: AI resolves 50% of conversations; monthly billing unless noted; taxes, add-ons, SMS/voice and phone fees excluded. How we calculate.
- Lyro tiers above 200 conversations/mo
- Customer Service tiers above 250 conversations/mo
Note: The annual prices ($24.17, $49.17, $32.50) are monthly equivalents of yearly billing. The monthly prices are from Tidio's Shopify App Store listing.
See Tidio's official pricingShopify App Store listing
Sources
- Tidio pricing page (checked 2026-10-26)
- Tidio on Shopify App Store (checked 2026-10-26)
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