Sources
- Every price comes from the vendor's official pricing page or its official Shopify App Store listing, read by hand. No scraping, no third-party price lists.
- Each app shows the date we checked it and links the source. If a number isn't published, we say "Not public / check site" instead of guessing.
- We re-check weekly and log changes on the change log.
Support apps: store sizes
Small store: 200 support conversations/mo, 1 agent seatMedium store: 1,000 support conversations/mo, 2 agent seatsLarge store: 4,000 support conversations/mo, 5 agent seatsAI resolves 50% of conversations
For support apps we size stores by support conversations per month, not orders, because conversations are what these apps bill. Seats are the number of human agents paying for a seat.
Assumptions
- AI resolves 50% of conversations. Vendors advertise 50–75%+; your rate may be higher or lower, and the cost scales with it.
- Per-resolution apps (Gorgias, Zendesk, Intercom Fin, HubSpot, Re:amaze, Siena) are charged for the resolved 50%.
- Per-conversation, per-session or per-reply apps (Tidio Lyro, Chatty, Richpanel, Freshdesk, Zipchat) are charged for every conversation the AI touches, which we assume is all of them.
- Included allowances (e.g. 5 resolutions per agent, 3,000 HubSpot credits) are subtracted first.
- We use monthly-billing prices where published; where only annual prices are public we say so. We pick the cheapest published plan that fits the size.
- Excluded: taxes, SMS/voice/WhatsApp fees, optional add-ons (Copilot etc.), one-time fees (shown separately) and negotiated discounts.
Search & recommendation apps: store sizes
Small store: 500 products, 200 orders/mo, $15,000 revenue/mo, 10,000 sessions/mo, 15,000 search requests/moMedium store: 5,000 products, 1,000 orders/mo, $75,000 revenue/mo, 40,000 sessions/mo, 60,000 search requests/moLarge store: 25,000 products, 4,000 orders/mo, $300,000 revenue/mo, 150,000 sessions/mo, 225,000 search requests/mo
These apps bill on different things, so each store size is described by every unit a vendor bills on: active products (Searchanise), monthly sessions, meaning all store visits (Fast Simon), search requests (Doofinder, Algolia), orders per month (Wiser, LimeSpot Turbo, Rebuy) and monthly online revenue/GMV (Boost, LimeSpot Max, Nosto).
- Search requests assume about 15% of sessions use search and each search session sends about 10 requests (search-as-you-type sends a request per keystroke), so roughly 1.5 requests per session. Your theme and traffic can change this a lot.
- We pick the cheapest published plan that covers the store on the app's billing unit, at monthly-billing prices. If the store is above the largest published plan, or the vendor only quotes, we show "Not public / check site".
- Algolia is pay-as-you-go: we price search requests on Grow Plus (its AI tier) and leave out recommendation requests, developer time and connectors.
- Excluded: taxes, setup/developer work, optional add-ons (e.g. premium support) and negotiated or annual discounts.
Spotted an error? Email a correction. App makers are welcome to send corrections too, and we'll verify them against your public pricing page.