Our verdict
Honest take: Gorgias
Who it suits. Stores that live in email and social tickets every day and want orders, returns and refunds handled inside one helpdesk. It is priced by tickets, not seats, so a big team on modest volume does fine.
Who overpays, and why. Small and medium stores that mostly need chat. On our numbers a medium store pays about $670 a month on Pro, against $199 for Chatty or $300 for Zipchat at the same volume. Nearly half of that, $310, is the AI line: 500 AI interactions minus the 190 included, at $1.00 each.
Gotchas.
- Every AI interaction also counts as a helpdesk ticket, so automation eats your ticket allowance too.
- The pricing page lists $1.50 per interaction above a plan's included allowance, and its markup carries a second, higher price set (Basic $77, Pro $471, Advanced $1,227). Get your quote in writing.
- Advanced ($900 a month) is sold through a demo, so you cannot just click to buy it.
Bottom line. Good product, often poor value below about 1,000 conversations a month. We earn a commission if you sign up through our link. That does not change this verdict.
Opinion, written by a person. Numbers come from the estimates on this site. Affiliate status never changes a verdict.
Plans
| Plan | Monthly billing | Annual (per mo) | What's included |
|---|---|---|---|
| Starter | $10 | — | 50 tickets/mo, 30 AI interactions; $0.40/extra ticket; monthly billing only |
| Basic | $60 | $50 | 300 tickets/mo, 30 AI interactions; $0.40/extra ticket |
| Pro | $360 | $300 | 2,000 tickets/mo, 190 AI interactions; $0.36/extra ticket |
| Advanced | $900 | $750 | 5,000 tickets/mo, 530 AI interactions; $0.36/extra ticket (sold via demo) |
| Enterprise | — | — | Custom quote |
How AI usage is billed
Per automated interaction: $1.00 on monthly contracts, $0.90 on annual. Each AI interaction also counts as a helpdesk ticket. Gorgias's page also lists $1.50 per interaction for overage above a plan's included allowance.
Estimated monthly cost by store size
- Basic plan $60/mo (includes 300 tickets, 30 AI interactions)
- Tickets: 200 (AI-handled ones count as tickets too) → 0 over × $0.40 = $0
- AI interactions: 100 − 30 included = 70 × $1 = $70
- Cheapest plan at this size: Basic = $130/mo. If AI goes over your committed allowance, Gorgias lists $1.50 per interaction.
- Pro plan $360/mo (includes 2,000 tickets, 190 AI interactions)
- Tickets: 1,000 (AI-handled ones count as tickets too) → 0 over × $0.36 = $0
- AI interactions: 500 − 190 included = 310 × $1 = $310
- Cheapest plan at this size: Pro = $670/mo. If AI goes over your committed allowance, Gorgias lists $1.50 per interaction.
- Advanced plan $900/mo (includes 5,000 tickets, 530 AI interactions)
- Tickets: 4,000 (AI-handled ones count as tickets too) → 0 over × $0.36 = $0
- AI interactions: 2,000 − 530 included = 1,470 × $1 = $1,470
- Cheapest plan at this size: Advanced = $2,370/mo. If AI goes over your committed allowance, Gorgias lists $1.50 per interaction.
Assumptions: AI resolves 50% of conversations; monthly billing unless noted; taxes, add-ons, SMS/voice and phone fees excluded. How we calculate.
Note: Gorgias's pricing page markup also contains a second, higher price set (Basic $77, Pro $471, Advanced $1,227). We used the detailed plan data (tickets, overage, AI allowance) on the same page. Check your quote on gorgias.com.
See Gorgias's official pricingTry Gorgias (affiliate link)Shopify App Store listing
Sources
- Gorgias pricing page (checked 2026-10-26)
Compare: Gorgias vs Tidio · Gorgias vs Intercom · Zendesk vs Gorgias · Gorgias vs Richpanel · Gorgias vs Re:amaze · Gorgias vs Freshdesk
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