Short answer: on our assumptions Aide comes to $39 a month for a small store, $39 for a medium store and $149 for a large store. The lowest priced paid support app we track for a medium store is HelpCenter: AI Helpdesk & Chat at $70. Put in your own volume with the free calculator, or see all support apps by real cost.
Plans
| Plan | Monthly billing | Annual (per mo) | What's included |
|---|---|---|---|
| Free | $0 | — | 150 AI replies/mo, no card |
| Starter | $39 | $31 | 1,000 AI replies/mo ($372/yr billed annually) |
| Pro | $149 | $119 | 4,000 AI replies/mo ($1,428/yr billed annually) |
| Scale | $499 | $399 | 15,000 AI replies/mo ($4,788/yr billed annually) |
How AI usage is billed
Per AI reply, not per resolution and not per seat. Each plan includes a monthly AI reply allowance; when it is used, AI pauses and your team takes over.
Estimated monthly cost by store size
Small store (200 conversations, 1 seat, 100 AI-resolved)
$39/mo
Starter- 200 conversations, assuming at least one AI reply each, fits Starter (1,000 AI replies/mo) → $39/mo (monthly billing, no seat fees)
Medium store (1,000 conversations, 2 seats, 500 AI-resolved)
$39/mo
Starter- 1,000 conversations, assuming at least one AI reply each, fits Starter (1,000 AI replies/mo) → $39/mo (monthly billing, no seat fees)
Large store (4,000 conversations, 5 seats, 2,000 AI-resolved)
$149/mo
Pro- 4,000 conversations, assuming at least one AI reply each, fits Pro (4,000 AI replies/mo) → $149/mo (monthly billing, no seat fees)
Assumptions: AI resolves 50% of conversations; monthly billing unless noted; taxes, add-ons, SMS/voice and phone fees excluded. How we calculate.
Free Shopify alternative: Aide's own Free plan covers 150 AI replies a month; Shopify Inbox is free for basic chat. See Shopify Inbox.
Note: Listing requested by Aide's founder. We checked every number on aide.app/pricing ourselves. Our estimate assumes at least one AI reply per conversation.
Sources
- Aide pricing page (checked 2026-11-04)
Other apps: Gorgias · Tidio · Intercom · Zendesk · HubSpot Service Hub · Shopify Inbox · Richpanel · Re:amaze · Freshdesk · Zipchat · Siena AI · Chatty AI Chatbot & Live Chat · HelpCenter: AI Helpdesk & Chat